Frequently Asked Questions
WHERE ARE YOU LOCATED?
We’re based in - sometimes sunny - Surrey, England, specifically in the adorable and sweet town of Surbiton. We tend to photograph weddings all over the UK so feel free to get in touch regardless of where you're based - we'd still love to hear from you.
CAN I BOOK YOU FOR A WEDDING ABROAD?
Absolutely! We are avid travellers and are always on the lookout for an exciting adventure overseas. We’d recommend you message us as soon as possible to check our availability.
WHY SHOULD WE HAVE TWO PHOTOGRAPHERS?
"Two are better than one, because they have a good return for their labour” - Ecclesiastes 4:9. Just kidding! (but seriously).
Having two photographers means two different perspectives of your wedding day. It also eases the stress of needing to be at two places at once as we can split up and easily capture the endless candid moments between you, your family and your friends. We promise we’re worth it.
HOW FAR IN ADVANCE SHOULD WE BOOK?
The sooner the better really! We’re always keen to hear from couples who’d love us to photograph their wedding so we’ll do our very best to make the date you’ve got in mind.
CAN WE HAVE THE RAW FILES?
We always deliver all the photos of your special day unless they’re the mid-blinking, blurry or unflattering ones which let’s be honest, no one wants to have.
RAW (unedited) photos however, won't be delivered. If you choose us to document your day, you’re trusting us to do our thing editing-wise and that we’ll send you the absolute crème de la crème.
CAN WE MEET IN PERSON BEFOREHAND?
We try our best to be as open as possible about who we are and our approach so that you can decide pretty quickly whether we're the right choice for you. However, we’d be more than happy to chat on the phone about any questions you might have before going ahead.
As for all the couples that book us - We meet up over a cold - or hot depending on the season - beverage and some soul-warming food. If you’re not in the Surrey/ Central London area, Skype might be best given that you’re further afield. Whether it’s face to face or via Facetime, we’ll always want to connect with our couples before the big day.
HOW LONG WILL YOU BE THERE ON THE DAY?
We don’t do contracted hours meaning we’ll be there all day. From the bridal/groom prep till the evening reception - in the words of Bon Jovi, we don’t want to miss a thing.
WILL YOU EAT WITH US?
Will and I are foodies so the way to our hearts is definitely via our stomachs! After an early start and jam-packed day of shooting, it’s wonderful to be offered a warm meal. That being said, we’d never demand you to feed us if it wasn’t within your budget so just let us know whether you’ve got extra servings for two and if not, we’ll happily bring our own lunch. Generally, we always eat at the same time as the wedding guests and sit somewhere flexible enough for us to later snap photos without disturbing everyone.
WOULD YOU RECOMMEND AN ENGAGEMENT SHOOT BEFORE THE WEDDING?
Yep, absolutely. They're such a great way to get comfortable in front of a camera before the big day. We’re all about feeling your best self rather than self-conscious so we highly recommend them. Shoot us a message and we’ll send over our latest brochure with full pricing and more information.
HOW DO WE BOOK YOU FOR OUR WEDDING?
Firstly, yay! Secondly, once you’ve contacted us and confirmed that you’d like The Chamberlins to document your wedding day, all we need is a signed contract and a deposit (25% of the total amount) to reserve your wedding date - super easy, right? Heads up that dates will only be “pencilled in” until both of these items are received. The remaining balance is due 30 days prior to your wedding day.